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CUSTOMER CARE

Store Policy

At Green Tide Aquatics, we’re committed to excellent customer care. If you have any questions about your order, our products, or our process, we’re here to help. You can reach us anytime through our contact form or social media, and we’ll do our best to respond within 24 hours on business days.

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We aim to be as transparent and supportive as possible, ensuring you feel confident in every purchase you make with us.

Privacy & Safety

Your privacy and data security are important to us. We use secure third-party platforms to process payments and never store sensitive financial information. Any personal data you provide (like name, email, or address) is used solely to fulfill your order and provide customer support.

Wholesale Inquiries

We welcome wholesale partnerships and stockist opportunities! If you’re a retailer or aquatics business interested in carrying Green Tide Aquatics products, please reach out to us via our wholesale inquiry form or email.

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We’ll be happy to discuss pricing, order volumes, custom labeling, and how we can best support your business.

Payment Methods

We currently accept the following secure payment methods:

  • Credit / Debit Cards

  • PayPal

  • Offline Payments (e.g. Bank Transfer or Pickup – by arrangement only)​

 

All payments are processed securely through Wix Payments or trusted third-party providers.

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