FAQ
WHAT IS YOUR RETURN POLICY?
Due to the perishable nature of live algae and marine livestock, we do not accept returns on these items. However, if your order arrives damaged or there’s an issue, please contact us within 24 hours with a clear photo. We’ll assess the situation and offer a replacement or store credit where appropriate.
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For dry goods and accessories, we accept returns within 14 days of delivery if the item is unused and in its original packaging. Return shipping is the buyer’s responsibility unless the item was faulty or incorrect.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Orders are typically processed and shipped within 2-3 business days.
We ship Monday to Wednesday to avoid weekend delays and ensure live products arrive in the best condition. Once shipped, most orders arrive within 2–5 business days, depending on your location.
You’ll receive tracking information once your order is on the way.
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship within Australia due to the fragile and live nature of many of our products.
We hope to expand in the future — follow us on social media for updates!
WHAT ARE THE PAYMENT OPTIONS?
We accept a variety of secure payment methods through our Wix-powered checkout. These include:
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Credit & Debit Cards – Visa, Mastercard, and American Express
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PayPal – Quick and secure checkout using your PayPal account
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Apple Pay & Google Pay – Available on supported devices and browsers
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Manual Payments – Bank transfer or cash on pickup (where applicable)
All transactions are processed securely via Wix Payments or trusted third-party gateways, ensuring your information is protected at every step.
HOW DO YOU SAVE MY DATA?
We take data security seriously. Your personal information is stored securely and only used to process orders, communicate with you, and improve your experience.