SHIPPING & RETURNS
Shipping Policy
At Green Tide Aquatics, we take great care in packaging and dispatching your orders to ensure they arrive fresh and in perfect condition. All live algae and aquarium products are shipped via trusted carriers with tracking, and are packed using temperature-conscious materials where needed.
📦 Processing Time: Orders are typically processed within 2-3 business days.
🚚 Shipping Days: We ship Monday to Wednesday to avoid weekend delays.
📍 Shipping Area: Currently, we ship Australia-wide.
📬 Flat Rate Shipping: A simple flat rate is applied to all standard orders unless otherwise stated.
We’ll always notify you when your order ships and provide a tracking number so you can follow it every step of the way.
Return & Exchange Policy
Due to the nature of live products, we are unable to accept returns on live algae or marine livestock. However, if your order arrives damaged or there are any issues, please contact us within 24 hours of delivery with a clear photo, and we’ll do our best to resolve the issue.
For dry goods or accessories, we accept returns within 14 days of delivery if the product is unused and in original condition. Return postage is the responsibility of the customer unless the item is faulty or incorrect.
We’re here to help — if you ever have a concern, just reach out and we’ll do what we can to make it right.